CITIZEN’S CHARTER

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Step Customer / Client     Service Provider Duration of the Activity Person In Charge Fees          Forms    
ISSUANCE OF INDIGENT & BITES CERTIFICATION
Step 1 Walk-in Clients request Orient of the requirements and giving of checklist of requirement 5 minutes Support Staff None Checklist of Requirement
Step 2 Compliance and Submission of Requirement for Certificate of Indigent Intake, Interview and Prepare, encode the Indigent Certification & letter to BITES accredited 5 minutes Support Staff   None Intake Form & BITES Certification Indigent Certification
Step 3   Signing of Indigent Certificate & letter to BITES accredited Hospital   5 minutes Redelia G. Biñas, RSW, MPA None Intake Form & BITES Certification Indigent Certification
Step 4   Logging and Releasing of the Documents 5 minutes Support Staff None Indigent Certification
ISSUANCE OF SOCIAL CASE STUDY REPORT & CERTIFICATION OF A CHILD THAT LEGALLY AVAILABLE FOR ADOPTION    (CCLAA)
Step 1 Walk-in Clients request Orientation and giving of checklist of requirement 5 minutes Support Staff None Intake Form
Step 2 Compliance and submission of requirement for Social Case Study Report Intake and Interview client Prepare & encode the Social Case Study Report 10 Minutes 2 hours Mary Grace H. Yap, RSW None Social Case Report Form
Step 3 Prospect Adoptive Parents (PAPs) Orientation and giving of checklist of requirements 5 minutes Mary Grace H. Yap, RSW None Checklist
Step 4 Compliance and submission of requirement for CCLAA Intake and Interview client Conduct Home Visitation Prepare & encode the Social Case Study Report 5 days 4 days 15 days Mary Grace H. Yap, RSW None Application Form Intake Form Social Case Study Report
Step 5   Endorsement of pertinent papers to DSWD Region 12 1 day Mary Grace H. Yap, RSW None All required documents
Step 6   Signing of Social Case Study Report Form 5 minutes Redelia G. Biñas, RSW, MPA None Social Case Study Report Form
Step 7   Logging and Releasing of the documents 5 minutes Releasing Officer None Social Case Study Report Form
ISSUANCE OF LICENSE CERTIFICATE FOR FOSTER PARENT    
Step 1 Applicant for Foster Parent Orientation and giving of checklist of requirements 30 minutes Support Staff None Checklist
Step 2 Compliance and submission requirements for licensed certificate  Intake and Interview client Conduct Home Visitation   1 hours 4 days Mary Grace H. Yap, RSW None Intake Form
Step 3   Prepare and encode Social Case Study Report & other documents 3 days Mary Grace H. Yap, RSW, None Social Case Study Report
Step 4   Recommending for approval of documents 30 minutes. Redelia G. Biñas, RSW, MPA None All required documents
Step 5   Endorsement of pertinent papers to DSWD Region 12 1 days Mary Grace H. Yap, RSW, None All required documents
AVAILMENT FINANCIAL ASSISTANCE  (AICS)    
Step 1 Walk-in clients request Financial Assistant   Look for LCE endorsement   5 minutes Supports Staff None Endorsement Form
Step 2 Compliance of the requirements Intake and Interview, Prepare Petty Cash , Signing of Voucher and giving Financial Assistance 10 minutes Redelia G. Biñas, RSW, MPA None Intake Form Petty Cash Voucher      
ISSUANCE OF PRE-MARRIAGE CERTIFICATION (PMC)  
Step 1 PMC Applicant Log-in couple, submission of requirements, Payments Receipt and Issuance of Inventory Form/Questioner 3 minutes Supports Staff 150 Pre-Marriage Counselling Expectation Form and Official Receipt
Step 2 Attendance to the PMC seminar Conduct Pre-Marriage Counselling (PMC) Sessions 6 hours PMC Counsellors None None
Step 3   Preparation of PMC Certificate 5 minutes Supports Staff None PMC Certificate
Step 4   Signing of PMC Certificate 5 minutes PMC Counsellors None PMC Certificate
Step 5   Logging and Releasing of PMC Certification 5 minutes Releasing Officer None PMC Certificate
COUPLE’S AGREEMENT ( NON-ADMISSION AT BALAY DALANGPAN)  
Step 1 VAWC clients request for settlement Accept & Intake walk-in client schedule for case conference, prepare and send out invitation letter to both parties 1 hour (within 72 hours from the time of reported cases) Junnah Pachico, RSW  or MSWDO and any Social Worker present None Intake Form and Invitation Letter
Step 2   Conduct case conference 3 hours Junnah Pachico, RSW None None
Step 3   Prepare and signing of couples agreement 10 minutes After the conduct case conference Junnah Pachico, RSW None Agreement Form
COUPLE’S AGREEMENT (ADMISSION AT BALAY DALANGPAN)  
Step 1 Walk-in & referred VAWC Clients Conduct, interview/ intake walk VAWC clients 1 hour Supports Staff None Intake Form
Step 2   Conduct pre-case conference to clients & duty bearers 45 minutes MSWDO Personnel None None
Step 3   Admission to Balay Dalangpan, Orientation, Fill-up the admission form 1 hour Supports Staff House Parent None Admission Form
Step 4 Temporary Custody Conduct Psychosocial Intervention 15 days Supports Staff Psychologist and Social Worker   None None
Step 5   Conduct Case Conference 2 hour MSWDO Personnel None None
  ISSUANCE OF CERTIFICATION FOR ESTABLISHMENT OF DAY CARE CENTER  
Step 1 Purok, Sitio & Barangay Official request   Orientation and giving of checklist of requirements    30 minutes Jay Gee B. Villaruz, RSW Redelia G. Biñas, RSW, MPA None Checklist of requirements
Step 2 Compliance and submission of requirements Intake and Interview, Prepare Petty Cash , Signing of Voucher and giving Financial Assistance 5 minutes Jay Gee B. Villaruz, RSW Redelia G. Biñas,  RSW, MPA None Day Care Service Requirements
Step 3   Conduct assessment and validation 1 day Redelia G. Biñas,  RSW, MPA None None
Step 4   Prepare, Draft and encode certification 30 minutes Redelia G. Biñas,  RSW, MPA None Approved Certification
Step 5   Log in and release certification 5 minutes Releasing Officer None Approved Certification
PARENTS AGREEMENT BEFORE ADMITTING AT YOUTH DROP-IN CENTER  
Step 1 Referral of CICL and CAR clients by Brgy. Officials and PNP-WCPD.   CICL and CAR clients voluntarily surrendered by their parents  Close coordination with referring party and conduct intake interview to walk-in CICL and CAR clients.     1 hour Support staff None Admission Slip, Intake Form and Index of discernment. Voluntary commitment contract (used only for surrendered CICL and CAR cases.)  
Step 2 Filling out and Signing of Admission Contract. Conduct Pre-Conference and orientation to client’s parents, client and service providers on their respective duties and responsibilities in the center.   1 hour Focal Person and MSWDO staff                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     None Minutes of Pre-Conference and Admission contract  
Step 3 Temporary Custody for 3 days at the Center & payment for exceeding stay at the center.  Preparation of Social Case Study Report and Provision counseling sessions, Psycho-social Assessment, values and spiritual formations, and any other relevant interventions based on the assessment of the Social Worker.   Follow-up of CICL clients with court cases 3 days Focal Person, and MSWDO staffs 150.00 per days for exceeding days of stay at the center Progress Notes and Social Case Study Report  
Step 4 Attendance of parents and CICL or CAR clients to pre-exit case conference. Conduct of pre-exit case conference, briefing of parents about the assessment of Social Worker and Psychologist, recording of minutes and proceedings and reminders of roles and responsibilities.   Conduct lecture on positive discipline, and parenting skills enhancement if necessary. 1 hour Focal Person and MSWDO staffs None Minutes of the meeting and recordings and signed attendance sheet.   
Step 5 Signing of discharge Slip and Attendance of parents and CICL or CAR clients to exit case conference for eventual discharge from the center. Conduct of exit case conference, discharge and release of the client to his/her parents, and conduct diversion. 2 hours Focal Person and MSWDO staffs None Signed Discharge Slip, Attendance Sheet, Diversion Contract, Church Card and Communication.    

AVAILMENT OF SOLO PARENT ID

Step Customer Service Provider Duration of the Activity Person In Charge Remarks
Step 1 Client present his/her pertinent papers Check the pertinent papers 2 minutes Special Social Services Section/Focal person No payment needed
Step 2   Review documents and Intake, Interview the clients 5 minutes Special Social Services Section/Focal Person  
Step 3   Preparation of Solo ID Card 2 minutes Special Social Services Section/Focal Person  
Step 4   Present for review and signature of Solo ID Card 5 minutes MSWD Officer/OIC and Local Chief Executive  
Step 5   Record and Release documents to client   Special Social Services Section/Focal person  

AVAILMENT OF PURCHASE SLIP AND BOOKLET

Step Customer Service Provider Duration of the activity Person In Charge Remarks
Step 1 Client present her/his pertinent papers Check the pertinent papers 2 minutes OSCA In Charge No payments needed
Step 2   Preparation of Purchase Slip and Booklet   5 minutes   OSCA In Charge    
Step 3   Record and release document to client for Chief Executive signature   OSCA In Charge  

AVAILMENT OF SENIOR CITIZENS ID CARD

Step Customer Service Provider Duration of the Activity Person In Charge Remarks
Step 1 Client present his/her pertinent papers secured from Chapter Treasurer Check the pertinent papers 5 minutes OSCA In Charge No Payments needed
Step 2   Intake, Interview the clients 10 minutes OSCA In Charge  
Step 3   Preparation of Senior Citizen ID Card 2 minutes OSCA In Charge  
Step 4   Record and Release document to client for Chief Executive signature   OSCA In Charge  

AVAILMENT OF BURIAL ASSISTANCE (Senior Citizen Program)

Step Customer Service Provider Duration of the Activity Person In Charge Remarks
Step 1 Client present his/her pertinent paper Check the pertinent papers 2 minutes Special Services Section Staff No payments needed
Step 2   Intake, interview the clients 10 minutes Special Services Section Staff  
Step 3   Prepare Certificate of Eligibility, Case Study Report, OBR and voucher 5 minutes Special Services Section Staff  
Step 4   Present for review and signature of pertinent papers       5 minutes       MSWD Officer/OIC        
Step 5   Record and Release documents to client   Special Social Section Staff  

 AVAILMENT OF LIVELIHOOD PROGRAM/SERVICES and/or SCHOLARSHIP PROGRAM

Step      Customer Service Provided Duration  Person In charge
Step 1 Client verbalize intention for availing livelihood Programs/Services and/or Scholarship of TESDA & other agencies Intake/Interview of client, Give guidance counseling/advise giving, Gives application form with requirements   2 minutes Livelihood  Skills Training Section Focal Person
Step 2 Client complied all requirements Accept and check application forms and give instruction   2 minutes Livelihood  Skills Training Section Focal Person

AVAILMENT OF BURIAL ASSISTANCE (Senior Citizen Program)

Step Customer Service Provider Duration of the Activity Person In Charge Remarks
Step 1 Client present his/her pertinent paper Check the pertinent papers 2 minutes Special Services Section Staff No payments needed
Step 2   Intake, interview the clients 10 minutes Special Services Section Staff  
Step 3   Prepare Certificate of Eligibility, Case Study Report, OBR and voucher 5 minutes Special Services Section Staff  
Step 4   Present for review and signature of pertinent papers       5 minutes       MSWD Officer/OIC        
Step 5   Record and Release documents to client   Special Social Section Staff  

AVAILMENT OF PWD’s ID CARD

Step    Customer Service Provided Duration Person In-charge
Step 1 Client Present pertinent papers and documents Check the pertinent papers 5 minutes PWD Focal Person and Staff
Step 2   Intake, Interview the clients 10 minutes PWD Focal Person and Staff
Step 3   Preparation of PWD ID Card 2 minutes PWD Focal Person and Staff
Step 4   Present for review and signature of PWD ID 5 minutes PWD Focal Person and Staff
Step 5   Record and release documents to client   PWD Focal Person and Staff

MSWDO Different Program Forms

  • General Intake Forms
  • Womens Forms
  • Day Care Services Forms
  • Solo Parent Forms
  • PWD Forms
  • LYDC Forms